Posted by: housingdabble | January 3, 2012

Foxtons Leads The Way With Online Lettings

Foxtons have long been recognised in the industry as innovators, to the point as I’ve written previously whereby agents have tried to seek some reflective glory from their brand. Their latest web site development again reinforces their position as a leading innovator within the estate agency sector.

Already recognised for their award-winning website and technological advances, such as the landlord portal with online statements, Foxtons has now taken its focus on customer service one step further by introducing the ability for landlords and tenants to conduct their rental deals completely over the web. This service eradicates the need for time consuming journeys to high street branches to sign agreements and pay rental deposits.

By logging on through the Foxtons website, landlords and tenants can now take advantage of the facility to manage lettings documents online such as the signing of their Tenancy Agreements, thus speeding up the process of completing a deal. In addition to this, Foxtons has integrated a secure payment portal with its internal systems to provide a seamless, highly secure alternative payment process for its tenants, blending consumer convenience with enterprise efficiency. No longer are tenants required to visit a high street office to make their deposit and moving-in payments as this too can now all be achieved online.

Ed Phillips, Director of Lettings at Foxtons says “We are thrilled to be the pioneering agent to offer this service and knowing how busy people are and the long hours they work we believe that it will make a huge difference being able to complete a lettings deal online.”

I’ve not been able to personally try out this facility, but it certainly seems as though Foxtons are once again leading the way when it comes to understanding tenants and landlords needs when it comes to interacting with their letting agent online.

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